Frequently Asked Questions

INGREDIENTS - What’s in our Quantum Squares, you ask?

MANAGE YOUR PLAN - Start. Pause. Cancel. And everything in between

LEGAL STUFF - What our attorneys asked us to add

PAYMENT QUESTIONS - Yeah, we take that!

OUR GUARANTEE - if you’re not happy, neither are we

RETURNS & EXCHANGES - Don’t worry! We got your back

GIVING BACK - Good Energy is Doing Good

SHIPPING & DELIVERY - The how, when, and where

ENERGY - How we get you started and keep you moving

What makes Quantum Squares taste so good?

Nature tastes amazing and our natural Squares are no exception. Our Chefs have created our Squares with artisanal flavors from premium ingredients for incredible taste, not just something that sounds good on the packaging.

How do I get started?

It’s simple. Just register for a new account with your email here or sign-up with your Facebook account, select your Quantum Squares flavor(s) and enter your details. 

You’ll get your orders in 2-5 business days, delivered right to your doorstep.

Where is my Profile settings?

Your Profile page link appears on the Navigation Bar at the top of the page, once your account is set-up.  The link allows you to go to Your Plan to modify your flavors, the number of boxes shipped each month; Your Details to make address, credit card changes and to delay, hold or cancel your Plan; Order History to show all your past orders.  

Help! I forgot my password.

No worries!  Just click the “Forgot Password?” link on the Sign-In page and you will receive a link to reset your password to the email address on your account.  

What else do I get with my Membership?

Membership entitles you to special discounts and offers, access to Free Movement Meet-ups, wellness tips from experts and invites to Members only events.  

Do you charge a membership fee to join?

Nope!  There is no Membership fee. You only pay for the products you ordered and the shipping cost.  

What is an Subscription Auto-Renewal?

We will automatically charge your method of payment on file, each monthly anniversary date of your Membership fee, including any shipping costs. 

Each Membership renewal period is for one month. For more details, please go to Terms of Use

Is there a time commitment for subscriptions?

Nope. No minimums, no fees, no long-term commitments, no kidding. Stay as long or as little as you like. 

When can I expect my recurring shipments?

Your recurring billing date is determined by your original sign-up date. For example, if you join on the 1st, your subsequent shipments will be billed and processed on the 1st of every month.  Your box will be delivered within about 2-5 business days of your bill date.

If you have any questions, just Contact Us. We'll be happy to help.

How do I add more boxes to my Plan?

Simple, just go to your account Profile page and make any changes that you wish.

What if I run out of Squares before my next shipment?

You can Contact Us or make changes by clicking here.  We’ll get your next box shipped out right away.  

How do I change the Flavor of my Squares?

That’s simple. You can do that just by going to your Your Plan in the account Profile page and making any changes there.  

Want a different delivery date?

If you would like to change your delivery date to one that works better for you, please Contact Us and we’d be happy to help.

My credit card details have changed. How do I update it?

Edit your payment information by going to your Details page of your Account Profile. 

Regarding some legal stuff -Terms & Privacy

Read all about our Terms of Use and Privacy Policy

What's your 100% Satisfaction Guarantee mean?

Your Quantum Squares order is backed by a money-back guarantee. If you don’t totally love with your Squares, let us know! Just click here and we’ll work with you to fix the issue or refund you for the original purchase price, minus shipping cost. 

The only thing we  ask is that the request is made within 14 days of delivery and there are no more than 3 bars missing from the order. That’s it. Just hit us up and we’ll work with you to make sure you’re happy.

What if I don’t like the flavor I selected?

No prob. Just Contact Us and send us back the uneaten box(es) and we’ll send you another box of another flavor. On subscription orders,  your ongoing  orders will reflect your new flavor. 

If you prefer a refund just Contact Us and we will get you a full refund minus, the shipping cost. Either way, all we ask is that no more than 3 squares are missing and that you let us know within 14 days of delivery. Easy peasy.

How do I delay my monthly shipments?

No problem. You can delay your shipment for a week or a month by going to Your Details on your Profile page. We will not ship nor bill you during the delay time. 

Once this ends, we will resume your monthly shipments as before.

How does Quantum Squares give back?

Together, we can be the catalyst to a kinder, happier world. We pledge 1% of our sales up to $25,000 to various organizations that we believe in but because there are so many that are meaningful to us, we select one organization at a time. Once our pledge has been met, we select another worthy organization. 

We are committed to giving back to our community and the planet, not just financially, but also by volunteering our time. 

Check out our current charity partner in our We Believe page. 

What's in the box?

You'll get 10 individually wrapped Quantum Squares in each box. Each Square is 48g of delicious and nutritions goodness, to be taken whenever you need an extra boost of energy, where-ever.

How do I return my box(es)?

Easy, just follow 4 simple steps:

 

  1. Contact Us for a refund or exchange on your purchase to get an RA#.

 

  1. Complete the return slip and mail us back your product.

 

  1. Returns and exchanges should be mailed to:

ATTN: C.H.E.F., Inc.

3110 Main Street, Bldg. C

Santa Monica, CA 90405

 

  1. Once we receive your package, we will process your request and a refund will be issued or the exchanged items will be shipped within 5-7 business days. Refunds will be processed using the same payment method with which the order was purchased.

How do Quantum Squares deliver a boost, as well as long-lasting energy?

Get started and keep going. Our powerful blend of natural caffeine (equal to a cup of coffee), plus the ideal blend of plant-based protein, energy-enhancing fats and fiber-rich carbs slow the absorption of the caffeine, delivering a longer and more balanced energy.



Does Quantum Squares contain allergens?

Our bars are made in a facility that is Safe Quality Food (SQF) certified and approved by the Global Food Safety Initiative (GFSI).   But, the facility also processes peanuts, tree nuts, milk, and soy. 

Please check the nutritional facts for allergens before eating a Quantum Square, especially if you have Tree Nut or Peanut allergies or are sensitive to caffeine.

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express.  The CVV/CVC numbers can be found on the back of the card (3 digits) or on the front of the card (4 digits) for American Express cards. 

Do I have to be home to receive my order?

Nope!  All orders are delivered via USPS and don’t require a signature. We track all packages, so we’ll get status and confirmation of delivery.

I need more time. How can I pause or put a hold on my subscription?

You can put a hold on your account for a longer period than a delay. We will keep your account active, with all your details and flavor selection. Just go to the Details section of your account Profile.

Once you are ready to reinstate it, just go back to your account Profile, then click on Your Details page.

Are Quantum Squares Gluten-Free, Non-GMO and Vegan?

Yep and then some! All our Squares are vegan, non-gmo, gluten-free, non-dairy and soy-free. We have no artificial colors or flavors or HFCS.

Where can I buy in my local area?

You can order Quantum Squares from the comfort and convenience of your computer or cell phone on our website at QuantumSquares.com or on Amazon.com. We’ll do the legwork and get your Squares delivered directly to your door. (Please note that pricing may be different on other websites that isn't ours).

If you would like to see Quantum Squares at a location near you (office, gym, cafeteria, retail store, etc.) help us spread the love and request that the managers give us a call! 

How do I modify or cancel my Membership?

Super easy! Just go to your Profile page and make your changes there, including:

  • Cancel your plan
  • Pause your shipments
  • Change your Flavor
  • Add more boxes     
  • Modify shipping or payment details,
How can I cancel my Membership?

We hate to see you go but we won’t give you a hard time about it. You can cancel your subscription any time, for any reason by going to the Details page of your account Profile.

For more information, please go to Terms of Use.

Other credit card/payment issues not listed here?

No worries. Just Contact Us as soon as you discover there’s an issue and we’ll try to figure it out.

How long does it take to receive an order?

In stock orders normally ship on the same business day and takes about 2-5 business days to arrive at your doorstep. We provide you with a tracking number, so you can track the status of your delivery.

Are Quantum Squares Non-GMO and Gluten-free?

Yep. All our Squares are made from non-GMO and Gluten-free ingredients. Quantum Squares are made in a Gluten-free facility.

Is it safe for me to use my credit card on your site? Is it secure?

Quantum Squares takes security measures seriously from checkout to delivery. 

Your online purchases are secured with the latest anti-fraud technology, encrypted online transactions, and personal data privacy. 

How much is shipping?

We only charge you a flat rate of $8 using USPS postage, regardless of where you are in the contiguous U.S.  However, we have special discounts offered to Members. Shipping is free for 3 or more orders.

Where does the caffeine in Quantum Squares come from?

Enjoy the same amount of natural caffeine as a shot of espresso that comes from  organic green coffee beans. 

What does your 100% satisfaction guarantee mean?

Your Quantum Squares order is backed by a money-back guarantee. If you don’t totally love with your Squares, let us know! Just click here and we’ll work with you to fix the issue or refund you for the original purchase price, minus shipping cost. 

The only thing we  ask is that the request is made within 14 days of delivery and there are no more than 3 bars missing from the order. That’s it. Just hit us up and we’ll work with you to make sure you’re happy.

Do you offer volume discounts? What if I want to sell it at my gym, store, coffee shop, etc.

You’ve just become our BFF!  Just email us at Contact@QuantumSquares.com  and we’ll hook you up.

How does Quantum Squares deliver sustained energy?

The sustained energy comes from a carefully, curated mix of macronutrients from plant-based proteins, energy-enhancing fats and carbs which provide the body with energy and slow the absorption of the caffeine delivering a longer and more balanced energy without the crash.


Do you offer free shipping and handling?

Yes, just order 3 or more boxes and shipping is on the house! We also offer special discounts on shipping for our Members. 

When will my credit card be charged?

Your card will not be charged until your order is ready to ship.

I was charged the wrong amount!

Sorry about that. We try to process any changes you make on your order, right away but sometimes, we’re not always able to catch it in time. But no worries, just Contact Us and we will make it right.

Are Quantum Squares vegan-friendly?

Yes. No animals, animal lovers, or party animals were harmed in the making of our products.

Where do you ship?

We ship to the contiguous United States (we will include shipping to Alaska, Hawaii,Puerto Rico and APO/FPO addresses in the near future).

When should I consume a Quantum Square?

Quantum Squares pull a double-duty of helping with hunger and energy. Use it pre-workout, for jump-starting your morning, staying late at work, beating the lunch drowsies, and motivating for your perfect night out. It's convenient, on-the-go package means energy whenever, where-ever.

Do you ship to APO/FPO/P.O. BOX addresses?

We love our troops, but we aren’t yet able to ship to APO/FPO addresses. We also can’t ship to PO boxes at this time either. 

Please stay tuned for updates on this.

What’s the difference between coffee, energy drinks and Quantum Squares?

Quantum has the about the same amount of caffeine as a shot of espresso but unlike Quantum, coffee and energy drinks lack the essential nutrients of a Quantum Square. 

Our Squares are made of real food and wholesome ingredients -- No artificial flavors or coloring -- just a special blend of ingredients that tastes great and keeps you from crashing!

Is Quantum Squares a meal replacement bar?

We don’t advertise our Squares as meal replacements or diet bars, but they are surprisingly filling and nutrient dense. Organic green coffee is said to increase your appetite and suppress hunger. 

Keeping a Square in your desk, bag or car is usually effective for curbing the “h(angry)” feelings when you’re on the go.

What's Auto-renewal and when can I expect recurring shipments?

Auto-renewal means we will automatically charge your method of payment on file, each monthly anniversary date of your Membership fee, including any shipping costs. 

Your recurring billing date is determined by your original sign-up date. For example, if you join on the 1st, your subsequent shipments will be billed and processed on the 1st of every month.  Your box will be delivered within about 2-5 business days of your bill date.

If you have any questions, just Contact Us. We'll be happy to help. For more details, please go to Terms of Use.

What is a safe level of caffeine?

The FDA suggested that a healthy adult can have up to 400mg of caffeine a day. 

Our Squares have 100mg of caffeine per Square, equal to a cup of coffee or about a small can of a popular energy drink.  But caffeine affects people differently, so when in doubt, ask your doctor. 

We don’t recommend our Squares to caffeine-sensitive people, pregnant or lactating women, or children under the age of 13.

Do you deliver outside of the United States?

We can’t do international orders right now. Sorry!

What is the shelf-life of Quantum Squares?

For the best taste and freshness, eat your Squares by the date stamped on the packaging.

Where are your products made?

We make 'em proudly in the good 'ol US of A

I’m moving, how can I change my address?

You can update your address at anytime through your Profile page, under Your Details page, before your next shipment. 

I never got my shipment. What now?

Oh no! But not to worry. We have a tracking number for all shipments. Just Contact Us and we’ll take it from there.